Terms of Service

Welcome to CalmCall.ai! These Terms and Conditions ("Terms") govern your use of the CalmCall platform, operated by SYNTRANOVA AL LTD (Cyprus reg. no. HE 485824), with registered office at Nikis 1, Anthoupoli, 2350, Nicosia, Cyprus. By accessing and using the platform, you accept these Terms in their entirety.

1. Service Description

CalmCall is a digital mental health platform that offers:

• Voice and text AI companion for emotional support
• AI-assisted therapeutic journal
• Emotional detection and mood tracking
• Access to sessions with licensed therapists (depending on plan)
• Personal development coach (Premium plans)
• Educational resources about mental health

2. Medical Disclaimer

IMPORTANT: CalmCall is not an emergency medical service and does not replace professional diagnosis or treatment. The AI companion is not a psychologist, cannot make diagnoses and does not prescribe medications. The platform is designed as a complement to professional therapy, not as a substitute.

If you are in an emergency situation or have thoughts of self-harm, contact emergency services immediately (911 in US, 112 in EU) or a crisis hotline.

3. Eligibility

• You must be at least 16 years old to use CalmCall
• Persons between 16 and 18 years require parental or legal guardian consent
• You must provide correct and current information when registering
• One account can only be used by one person

4. User Account

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility. Please notify us immediately at hello@calmcall.ai if you suspect unauthorized use.

5. Emergency Situations Protocol

CalmCall includes automated crisis detection mechanisms. When the AI detects risk indicators, it will:

• Immediately display contact information for emergency services
• Recommend contacting a mental health professional
• Provide relevant resources for the identified situation
• Notify the CalmCall moderation team (without sharing conversation content)

Emergency numbers: 911 (US), 112 (EU), or your local emergency services.

6. Prepaid Minutes and Payments

• Voice calls with Ana are paid with prepaid minutes, bought in packs; prices are shown in US dollars (USD) on the Pricing page
• New accounts receive 5 free minutes once, after confirming their email address and phone number (one free bonus per phone number)
• Each call uses its actual duration, rounded up to the next full minute; text chat with Ana does not use minutes
• Minutes remain valid for 12 months from the date of purchase
• Auto-reload is optional: if you turn it on, the selected pack is charged to your saved card when your balance drops below 5 minutes; you can turn it off at any time from your dashboard
• Payments are processed securely through Stripe; we do not store your card details

7. Cancellation and Refund

• There is no subscription to cancel; you can turn off auto-reload at any time
• A pack that has not been used can be refunded on request within 14 days of purchase (write to hello@calmcall.ai)
• Minutes that have already been used are not refundable
• CalmCall provides wellbeing and emotional support with an AI companion; it is not medical or psychological treatment and does not replace a licensed professional
• In a crisis, call your local emergency number (US: 988 or 911; UK and Ireland: 116 123; EU: 112)
• Account data remains available for 30 days after cancellation

8. Data Retention

Your data is kept according to the following periods:

• Active account: data is kept for the entire duration of account existence
• After cancellation: data is kept for 30 days, then automatically deleted
• Deletion request: data is deleted within a maximum of 30 days from request
• Financial data: kept according to legal requirements (minimum 5 years)
• Backups: deleted within a maximum of 90 days from main data deletion

9. Intellectual Property

All intellectual property rights to the CalmCall platform, including but not limited to source code, design, content, trademarks and AI algorithms, belong to SYNTRANOVA AL LTD. Users do not acquire any intellectual property rights through platform use. AI-generated content within conversations is available exclusively to the respective user.

10. Limitation of Liability

CalmCall and SYNTRANOVA AL LTD are not responsible for:

• Decisions made by users based on interaction with the AI companion
• Deterioration of mental health condition in the absence of professional consultation
• Temporary platform unavailability for technical reasons
• Actions or omissions of independent therapists on the platform

11. Applicable Law

These Terms are governed by the laws of the Republic of Cyprus. Any disputes will be resolved by the competent courts of the Republic of Cyprus. For users in the European Union, consumer protection legislation from your country of residence also applies.

12. Changes to Terms

We reserve the right to modify these Terms. You will be notified by email and/or by notification on the platform at least 30 days before changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the new Terms.

13. Contact

For any questions regarding these Terms, contact us at hello@calmcall.ai.

SYNTRANOVA AL LTD
Nikis 1, Anthoupoli, 2350, Nicosia, Cyprus
Reg. No. HE 485824