Frequently Asked Questions

CalmCall is a mental health platform that combines artificial intelligence with professional therapy. We offer an AI companion available 24/7 for emotional support, therapeutic journaling, emotional detection and access to licensed therapists — all in one place, accessible from phone or computer.

Our AI companion uses advanced natural language processing models to conduct empathic and therapeutic conversations. It detects emotions from your voice and text, remembers previous conversations, guides you through breathing exercises and cognitive techniques, and adapts each interaction based on your current state. The AI has been trained on the best practices in psychotherapy.

Absolutely. All your conversations are encrypted end-to-end using military-grade encryption standards (AES-256). We are fully compliant with GDPR and data protection legislation. We do not sell data, we do not share information with third parties, and you can request complete deletion of all data at any time.

CalmCall offers a free plan with limited access to the AI companion (5 conversations per month). The Standard plan costs €29/month and includes unlimited AI plus 2 therapist sessions. The Premium plan, at €59/month, offers everything unlimited, including therapist sessions, growth coach and advanced features. There's also a 20% discount for annual subscriptions.

No. The AI companion is designed as a complement to professional therapy, not as a substitute. AI can help you between sessions with exercises, emotional support and state tracking, but it cannot make diagnoses, prescribe medication or provide clinical treatment. For complex mental health issues, we always recommend consulting a specialist.

Dacă ești într-o situație de urgență sau ai gânduri de auto-vătămare, te rugăm să suni imediat la 112 sau la Crisis Helpline: 0800 801 200 (gratuit, 24/7). CalmCall nu este un serviciu de urgență. AI-ul nostru este antrenat să recunoască semnele de criză și te va direcționa automat către resursele de urgență potrivite.

You can cancel your subscription anytime, directly from your account, without penalties and without questions. Cancellation takes effect at the end of the current billing period. Your data remains available for 30 days after cancellation, during which you can reactivate your account.

All therapists on the CalmCall platform are clinical psychologists or licensed psychotherapists, with a minimum of 3 years of clinical experience. Each therapist holds a free practice certificate issued by the College of Psychologists and is subject to a rigorous verification and continuous evaluation process.

Yes! CalmCall works on any device with internet access — phone, tablet or computer. You can access the platform through your browser or our progressive web app (PWA). Conversations with AI can be voice or text, depending on your preference.

CalmCall is fully available in English. The AI companion can also understand and respond in multiple languages, and we are continuously expanding language support.

Yes. We use AES-256 encryption for all data, secure servers in the European Union, two-factor authentication and regular security audits. We are GDPR compliant, and you have full control over your data — you can download, export or permanently delete it at any time.

Conversations with the AI companion have no time limit — you can talk for 5 minutes or an hour, depending on your needs. Sessions with a human therapist last a standard 50 minutes, similar to a classic psychotherapy session.

Yes! The free plan includes 5 conversations per month with the AI companion, access to the therapeutic journal and the CalmCall community. You do not need a credit card to register. You can test the platform without any obligation.

Yes. In Standard and Premium plans, you can choose the therapist from our list of specialists. Each therapist has a detailed profile with specializations, therapeutic approaches, experience and reviews. AI can also recommend a suitable therapist based on your initial assessment.

The CalmCall hybrid model combines continuous AI support with periodic sessions with a human therapist. AI helps you daily between sessions — with exercises, emotional support, state tracking and journaling. The therapist receives (with your consent) a summary of your progress, so sessions are more efficient and better targeted.

Conversations are stored encrypted to allow AI to maintain context and continuity. You have full control: you can delete any individual conversation or all conversations from your account settings. Data is not accessible to the CalmCall team and is not used for training AI models.

CalmCall is intended for people over 16 years old. For minors between 16 and 18, parental or legal guardian consent is required. For children under 16, we recommend direct consultation with a psychologist specializing in child and adolescent psychotherapy.

Between sessions with the therapist, the AI companion offers: personalized daily exercises, guided relaxation and breathing techniques, therapeutic journal with AI analysis, mood and emotional pattern tracking, reminders for goals set in therapy and instant support whenever you feel you need it.

The AI companion integrates elements from several scientifically validated approaches: Cognitive Behavioral Therapy (CBT) for thought restructuring, Mindfulness for presence and calming, Acceptance and Commitment Therapy (ACT) for psychological flexibility, breathing and progressive relaxation techniques, and elements from Compassion-Focused Therapy.

Poți contacta echipa noastră de suport prin email la contact@calmcall.ai, prin formularul de contact de pe site sau direct din aplicație. Răspundem în maxim 24 de ore în zilele lucrătoare. Pentru probleme urgente legate de cont sau facturare, oferim suport prioritar prin chat live în orele de program (Luni-Vineri, 9:00-18:00).